Privacy Policy
1. Introduction
At FuelBox AS (from now on referred to as “FuelBox”) we take your privacy seriously. We always have your privacy and our responsibilities in mind when we collect and process your personal data. Personal data is data that can be linked to you, which we collect when you buy and use our products and services. We are responsible for handling all such data in a secure and user-friendly manner, which meets the legal requirements and your expectations as a user.
FuelBox is the responsible data controller, meaning the business responsible for the processing of the personal data described in this policy. In this policy you will find thorough information about how we collect, store and use personal data.
2. Our purposes for processing personal data
FuelBox collects and uses data to provide the best-quality products and services to all our users. We use data to:
- process orders and payments in the online shop and communicate with customers about their orders.
- secure shipments, handle product returns and manage product recalls.
- process customer inquiries.
- promote our products and services, for example through email newsletters.
- measure how information about our products and services is used in order to improve efficiency, relevance and content on our websites.
- manage our digital FuelBox solution and subscription purchases.
- continuously improve our products and services. We analyse the behaviour of groups of users to identify the most popular content and functionalities. In this way, we can purposefully further develop what is most important to our users.
- review and prevent abuse of our services, such as the sharing of a digital subscription and attempts to bypass our security measures.
When we process data, our primary task is to do so in a safe and sound manner, which aligns with the expectations of our users. We must also meet a number of requirements in Norwegian and European legislations. Among other things, all processing of personal data require a purpose and a basis for processing. We must also make sure to delete the data we have stored about you when the purpose of the processing is achieved.
3. Types of personal data processed by FuelBox
When we process data, our primary task is to do so in a safe and sound manner, which aligns with the expectations of our users. We must also meet a number of requirements in Norwegian and European legislations. Among other things, all processing of personal data require a purpose and a basis for processing. We must also make sure to delete the data we have stored about you when the purpose of the processing is achieved.
3.1 When making a purchase from our online shop
When you shop on our websites we ask you to provide:
- full name
- address
- company name (optional)
- email address
- phone number
- card details (if you choose to pay by credit card)
- consent to marketing communications by email (optional)
If you choose to create an account, we store the information you provide so that you can save time the next time you buy something from our online shop.
If you choose to pay by invoice (for organisations only) when you buy something from our online shop, we ask you to provide:
- purchaser’s full name
- purchaser’s phone number
- purchaser’s email address
- name of the organisation
- department/reference (optional)
- organisation number
- how to receive the invoice (electronic invoice or email)
- shipping address
- any additional information or questions
- consent to our terms for delivery
3.2 When purchasing a FuelBox subscription
When choosing to subscribe to the digital FuelBox, we ask you to provide:
- name
- email address
- card details (if you choose to pay by credit card)
- consent to the terms of use of digital FuelBox (optional)
- consent to marketing communications by email (optional)
Organisations that enter into a subscription agreement for FuelBox Pro with associated invoice agreement are asked to provide:
- purchaser’s full name
- purchaser’s phone number
- purchaser’s email address
- name of the organisation
- department/reference (optional)
- organisation number
- how to receive the invoice (electronic invoice or email)
- any additional information or questions
- consent to our terms for delivery
When you become a FuelBox Pro user through connecting to an organisation’s subscription, we ask you to provide:
- name
- email address
- card details (if you choose to pay by credit card)
- consent to the terms of use of digital FuelBox (optional)
- consent to marketing communications by email (optional)
3.3 When visiting our digital platforms
When you visit our websites or use digital FuelBox, cookies are installed on your device. Cookies collect information about your use of our digital platforms.
4. How we use cookies
When you visit our websites or use digital FuelBox, cookies are installed locally on your device (PC, mobile phone or tablet). Fuel It uses cookies for three purposes:
- to deliver and customise our services to the device and browser you use.
- to measure and analyse the traffic on our digital platforms to assess how they are used, identify areas of improvement and further develop our services.
- in the future, cookies will also be used to provide you with relevant and customised content. We do not currently use cookies for this purpose.
When you visit our websites or use digital FuelBox, we install cookies that are necessary for you to use our digital platforms. If you have allowed cookies in your browser, we may also install cookies that serve other purposes, such as statistics and analysis or usability. You can withdraw your consent to cookies anytime.
Please note that there may be installed cookies that are not documented in this policy.
Statistics tools
To develop and improve our digital platforms, we use Google Analytics (provided by Google, Inc) and Hotjar (provided by Hotjar Ltd.) to measure traffic and behaviour. We manage these tools using Google Tag Manager (provided by Google, Inc). Google Analytics and Hotjar use cookies to analyse how visitors to our digital services make use of these. The information that is being collected is processed in anonymised and aggregated form. This means that the information cannot be traced back to individual users and will not be processed individually.
Further information about which cookies are used:
- Google Analytics: https://support.google.com/analytics/answer/6004245
- Hotjar: https://www.hotjar.com/cookies
If you do not want FuelBox to collect anonymous data from you, you have the option to opt out:
- Google Analytics: https://tools.google.com/dlpage/gaoptout
- Hotjar: https://www.hotjar.com/legal/compliance/opt-out
Content management systems
The content management systems we use also install cookies on your device when you visit our digital platforms. We use WordPress for our websites and Netlify for our digital FuelBox solution.
Further information about which cookies are used:
- WordPress: https://wordpress.org/support/article/cookies/
- Netlify: https://www.netlify.com/privacy/
Managing cookies
In your browser settings you can find an overview of all cookies stored on your device. From there, you can block or allow cookies from the websites you visit.
5. Our use of data processors
We use service providers that perform certain tasks for us. Some of these service providers will have access to the personal data that FuelBox has collected. The service providers are data processors for FuelBox, but it is still Fuel It that is responsible for the processing. The data processing company can only process the personal data for the purpose of providing FuelBox with the service in question. They are prohibited from using the personal data in any other way than as agreed. We have contracts with all suppliers that process personal data for which we are responsible, which ensures that the data is processed in a justifiable manner.
We use service providers for tasks like managing our digital platforms, handling shipments and product returns, and to provide the payment services.
To manage payments made on our digital platforms, we use payment services from Bambora and Stripe. The payment information you provide when purchasing products or services from FuelBox is encrypted by the payment service providers and is never available to FuelBox’s employees. The payment service provider has its own terms and procedures for processing personal data. You can access these when you choose the payment method on our websites or by following the link: https://www.bambora.com/privacy-policy/ or https://stripe.com/en-no/legal/privacy-center.
6. Storing and deleting personal data
All personal data that FuelBox collects is stored and processed in a safe and secure manner. We have established and documented procedures and measures to ensure the integrity, accessibility and confidentiality of the data.
Only selected employees of FuelBox have access to our customers’ personal data. Access is regulated through access control and passwords.
When you make a purchase in our online shop or purchase a digital FuelBox subscription, the payment service provider stores and processes the payment information you provide. Fuel It retrieves reports from the payment service providers to manage purchases and in connection with accounting reporting. However, the reports only contain transactional data in the form of date, item and value. The reports never contain identifying personal data or payment information.
We will delete personal data when it is no longer necessary for us to process it. This varies depending on the purpose of the data processing.
When you purchase products or services from FuelBox on our digital platforms, FuelBox has an obligation to retain the data provided in accordance with the requirements of the Norwegian Accounting Act, which applies at all times. As of January 2020, FuelBox must store customer details and transaction data for five years. As soon as the retention obligation expires, we will delete any identifying data we have stored about you.
If you have consented to the processing of your personal data for a specific purpose, such as for receiving newsletters from FuelBox, you can withdraw your consent anytime. We will then stop processing the data that the consent applies to. We have deletion procedures that ensure that your personal data is deleted within 30 days of withdrawing your consent. If you are a FuelBox subscriber, you can easily manage your consent in My account. You can also withdraw your consent by following the unsubscribe link in the marketing communications you receive by email.
7. Your rights
You have the right to access any personal data that we have stored about you, and the right to ask for the data to be corrected or deleted. You are also entitled to information about the processing FuelBox conducts, which is described above. You also have the right to require a limitation to the processing of your personal data and may, under certain conditions, object to the further processing of your personal data or require your personal data to be transferred to yourself or another data processor (data portability).
In cases in which we process your personal data based on your consent, you have the right to withdraw your consent anytime. You also have the right to oppose the processing of your data, for example for purposes such as direct marketing and newsletters. In certain circumstances, you also have the right to have your personal data deleted or blocked. This does not apply in cases where Fuel It is required by law to preserve or process the data, or when the data is necessary for FuelBox to fulfil an agreement with you.
We have a common interest in ensuring that the data we have stored about you is accurate and complete. If you wish to make changes or otherwise exercise your rights, you can contact us at post@fuelboxworld.com or +47 959 78 064.
8. Contact FuelBox
If you have any questions related to FuelBox’s processing of personal data, would like access to your data or wish to request that we correct or delete data we have stored about you, you can contact us by sending an email to post@fuelboxworld.com or phone +47 959 78 064.
This privacy statement was updated 29.06.2023. We reserve the right to change our privacy policy from time to time.
